FAQ
It's our mission to simplify your rug shopping experience. To help with this, we've put together a list of our frequently asked questions, please find them below.
Are all of your rugs vintage?
No. We have 2 main categories of vintage rugs: V is for Vintage and Vintage Pastel. Our runner collection exclusively includes vintage runners.
Our non-vintage, new rug collections include our Moroccan rug collection and our Jute collection.
Have your vintage rugs been recently cleaned?
Yes. All of our rugs are sourced from dealers who clean the rugs prior to being resold in the US.
Where do you source your vintage rugs?
Right now, our vintage rugs primarily originate from Iran or Turkey.
How should I care for my rug?
Vacuum your wool rug regularly. If your rug has fringe, be careful to avoid the fringe. If your rug has any holes or loose areas around the edge, avoid those areas when vacuuming. Have your wool rug professionally cleaned every 5 - 10 years.
Jute rugs can be vacuumed with less frequency to avoid creating abrasions to the fiber. You can also shake your rug out a few times a year (bring a friend to help!).
You can learn more about rug maintenance here.
Can I put a wool rug in my bathroom?
Yes. Most people don't realize that their wool hand knotted rugs have already been soaking wet at least a few times in the rug's lifetime. Washing the rug is a part of the finishing process of weaving. Rugs are also washed when they are cleaned.
Wet wool is only a problem if the wool gets wet and stays wet for an extended period of time and the rug does not dry. This can happen when watering plants that sit on rugs. I don't recommend layering plants over rugs.
For rugs in bathrooms, be sure anytime the rug gets wet it's able to fully dry before the rug gets wet again.
Will the colors in my rug fade?
Most likely, but it happens slowly over a long period of time. Vintage rugs are often valued for the softer more muted colors that go hand in hand with time and wear. The colors in oriental rugs typically improve and soften with time.
What if I don't like the rug I pick?
We don't want you to get stuck with a rug you don't love, which is why we offer returns for store credit. We are always sourcing new pieces for the shop, so I'm confident we can find a piece you'll love.
Still have a question for us?
Email us directly at info@swoonrugs.com and we'll be in touch with an answer shortly.